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Podcast
In this episode of the Up Arrow Podcast, William Harris chats with Ross Beyeler, VP of Business Intelligence at Zaelab, about how to uncover hidden profit drivers in growing businesses. Ross discusses P&L analysis beyond revenue, customer acquisition versus retention economics, and why over-optimization can distort decision-making. He also breaks down post-acquisition integration challenges and how founders can stay connected to the operations.
In this episode of the Up Arrow Podcast, William Harris sits down with Michael Kleinmann, Founder and CEO of Michael Kleinmann Consulting and Underwear Expert, to discuss fixing the hidden cracks that stop DTC brands from scaling. Michael shares lessons from early e-commerce, subscription complexity, AI opportunities, inventory forecasting, 3PLs, discounting mistakes, and operational audits.
In this episode of the Up Arrow Podcast, William Harris sits down with Jess Chan and Rachyl Neidecker of Longplay Brands to discuss diagnosing e-commerce growth problems. They cover DTC brands’ costly misdiagnoses, lifecycle metrics that reveal root causes, and the difference between scaling revenue, profit, and enterprise value.
In this episode of the Up Arrow Podcast, William Harris chats with Chadwick Wilson, Co-founder and Chief Creative Officer of Ace Renegade Productions, about creating ads and content people remember. Chadwick shares why brands need emotionally resonant storytelling, how founder-led content builds trust, and what marketers can learn from viral ads by Manscaped, Peloton, Aviation Gin, and McDonald’s.
In this episode of the Up Arrow Podcast, William Harris chats with Logan Bird, President and CEO of Mephisto, about scaling premium brands without losing craftsmanship. Logan discusses product-market fit, omnichannel growth across retail and DTC, and leadership lessons from Japan and Zappos.
In this episode of the Up Arrow Podcast, William Harris chats with Brandi Dugal, Founder and CEO of The Fidget Game, about scaling through creative testing and whole-business measurement. Brandi shares how MER changed her Meta strategy, why authentic founder-led ads outperform polished UGC, and how gamified classroom insights shaped her product development.
In this episode of the Up Arrow Podcast, William Harris sits down with Rita Ainsworth, Human Potential Coach at Rita Ainsworth Coaching, to discuss how stress impacts decision-making and performance. Rita explains how nervous system states affect outcomes, why high performers fall into burnout cycles, and practical ways to regulate stress and think clearly under pressure.
In this episode of the Up Arrow Podcast, William Harris chats with Jay Steinfeld, Founder and former CEO of Blinds.com, about building a culture-driven company that scales effectively. Jay explains how personal challenges shaped his entrepreneurial mindset, the Four E’s framework for company culture, and the partnership strategy that helped position his company for acquisition.
In this episode of the Up Arrow Podcast, William Harris sits down with Jennifer Zick, Founder and CEO of Authentic, to discuss how growing companies can move beyond tactical marketing and build strategic marketing leadership. Jennifer explains why random acts of marketing happen in scaling businesses, the difference between tactical “little-m” and strategic “big-M” marketing, and how fractional CMOs align marketing with revenue and long-term growth.