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Only the Paranoid Survive: eCommerce Wisdom From Rishabh Jain

Join William Harris in the latest episode of the Up Arrow Podcast as he chats with Rishabh Jain, Co-founder and CEO of FERMÀT, about practical strategies for scaling e-commerce brands in a volatile market. Rishabh explains how mid-market brands can survive market pressure, replace flawed measurement with practical insights, and adapt site experiences for various audiences.

Stop Leaking Money: The 3-Step Revenue Fix for eCommerce With Erik Christiansen

In this week’s episode of the Up Arrow Podcast, William Harris chats with Erik Christiansen, Co-founder and CEO of Justuno, about driving revenue through smarter on-site conversions. Erik also discusses creative cart abandonment strategies, the difference between vanity metrics and meaningful KPIs, and why hands-on entrepreneurship builds resilience.

Lifecycle Is Everything: The Retention Framework Every Ecommerce Brand Needs With Andrew Christison

Tune in to the latest episode of the Up Arrow Podcast as William Harris chats with Andrew Christison, Co-founder and CEO of Retencity, about creating customer retention strategies that drive growth. Andrew explains why authenticity matters more than automation, how to balance list quantity and quality, and how he diagnoses retention issues in growing brands.

Audience Is Everything: Rand Fishkin on AI Search, SEO, and the Future of Marketing

In this episode of the Up Arrow Podcast, William Harris interviews Rand Fishkin, Co-founder and CEO of SparkToro, about how marketers can adapt to the changing digital landscape. Rand explores why traditional attribution is breaking down, how audience research unlocks new opportunities, and the flaws in post-purchase surveys. He also dives into AI’s role in SEO, the influence of brand mentions over backlinks, and the importance of leading with transparency and kindness.

The Neuroscientist’s Guide To Scale DTC: How Daniel Brady Turns Brain Science Into eCommerce Revenue

Join William Harris in today’s episode of the Up Arrow Podcast as he chats with Daniel Brady, Co-CEO of Orita, about turning email marketing into a scalable, intelligent revenue driver. He explains how neuroscience informs strategic audience segmentation, the impact of acquisition on retention, and how to adapt as you scale.

How To Get Famous Without Ads: The PR Playbook for CPG Brands With Matt Kovacs

In today’s episode of the Up Arrow Podcast, William Harris sits down with Matt Kovacs, President and Lead Strategist at Blaze PR, to discuss how to execute PR that drives measurable business growth. He talks about aligning PR with acquisition or retail goals and best practices for media training, leveraging influencer partnerships, and supporting founder-led storytelling.

Brand Storytelling That Actually Works With Emmy-Winning Producer Dani Dufresne

In this week’s episode of the Up Arrow Podcast, William Harris chats with Dani Dufresne, Founder and Executive Producer of The Auxiliary Co, about how to produce branded content that converts. Dani shares how misaligned incentives break creative, why building slow beats burning fast, and what brands can learn from influencers and legacy agencies.

Retail Revival: Why the Best Brands Are Going Offline Again With Carly Chenault

Tune in to this episode of the Up Arrow Podcast as William Harris invites Carly Chenault, Founder of MARKET EDIT, to discuss scaling a retail brand by transitioning back into brick-and-mortar. Carly talks about building a community through immersive pop-ups, the psychology of retail layouts, and how to fail strategically.

Burned Out, Stuck, and Overthinking? Here’s How To Get Unstuck and Grow Again With Robert Gilbreath

In this episode of the Up Arrow Podcast, William Harris interviews Robert Gilbreath, fractional executive CEO, CMO, and COO, about overcoming decision fatigue in business leadership. Robert talks about breaking decision-making paralysis, how fear impacts leadership choices, and how to empower teams to make informed decisions.

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